If your questions aren’t answered below, please contact the friendly team at Remedy Healthcare Metro on 1800 102 112 or metro@remedyhealthcare.com.au and we’ll be happy to help.

FAQs

  • When are you opening?

    We can’t wait to open on June 3rd, 2019. To make a booking ahead of time, please use our online booking system. For all queries, please contact 1800 102 112 or metro@remedyhealthcare.com.au

  • How do I get Remedy Metro?

    We thought you’d never ask.

    I’m driving.
    Meter parking is available outside the building for two and three hours. Parking is also available around the corner at 50 Lonsdale Street with Secure Parking.

    I’m taking public transport.
    Trains stop frequently at Parliament station, which is a stone’s throw from Remedy Metro. Alternatively, the 86, 96 and city circle trams stop nearby.

  • Can I claim using my health insurance?

    You sure can. We offer on the spot claiming for our physiotherapy, podiatry and massage therapy services.

    We’re also glad to announce that massage therapy services were not impacted by the recent changes to natural therapy claiming, so you can continue to claim massage therapy should you hold eligible cover.

  • Do you treat people with acute back and neck pain or sporting injuries?

    Inner city professionals are our niche. This means we treat corporate cowboys with more sedentary injuries, including acute onset back and neck pain, as well as weekend warriors suffering from a sport related complaint.

  • Do I need a doctor’s referral?

    No, physiotherapists and podiatrists are considered primary care practitioners, meaning they have the training to diagnose and treat injuries without prior medical input.

    However, if you wish to claim under the Chronic Disease Management Plan (previously named the Medicare Enhanced Primary Care Program), you will need a referral and plan from your GP.

  • Do we treat compensable clients?

    Yes, we do. We treat clients who have eligible Worksafe, Comcare or TAC claims, and DVA gold card holders.