Mental Health Program - MindStep

Our MindStep program is the first of its kind in Australia – a phone-based mental health coaching program using low-intensity cognitive behavioural therapy (LiCBT) to help your people manage the symptoms of their anxiety or depression. It focuses specifically on supporting people after they’ve been discharged from hospital.

Think differently about mental health

Around 1 in 5 Australians of working age (16–85 years) are living with a mental health condition. A challenge of this size demands a different kind of thinking, so we looked to a successful NHS program in the UK, which has treated over 1 million people and helped 45,000 people return to work since 2015.

The program uses low-intensity cognitive behavioural therapy (LiCBT), which is a talking therapy that can help individuals manage their problems by changing the way they think and behave. It’s most commonly used to treat anxiety and depression.

Back home, we partnered with Flinders University to adapt the model for the Australian community and have been helping people manage their symptoms ever since.

Ralph's story

We’re very proud to share the story of our MindStep client Ralph. Ralph’s world was turned upside down by a family tragedy. Whilst struggling to manage depression Ralph was introduced to the MindStep service through his health insurer. With the support of his personal mental health coach and MindStep’s low intensity cognitive behaviour therapy (LiCBT) service, Ralph was able to make some significant changes to his mental well-being and get back to doing the things he loved.

Results that matter

We’re proud that our clinical outcomes meet the benchmark outcomes set by the UK’s IAPT model, and even prouder that after-program reports and client feedback are overwhelmingly positive.

Over its first 17 months, LiCBT delivered by Remedy Healthcare was shown to achieve target recovery rates of between 50% and 60% or higher.
Around 70% of all program graduates show a measurable improvement in their mental health or recover completely.
MindStep has proven to reduce claims costs for insurers and save on days spent in hospital, which means further claims reductions.
$4,734 insurer saving for clients completing all sessions and $5,478 for people who recovered.
7.21 days saved off the average hospital length of stay for clients completing all sessions.

Choose the right delivery for your people

We can provide personalised support where your people need it. Choose the right program to suit your people:

MindStep Coaching: This program is delivered over the phone by specially trained mental health coaches and has been designed to complement the care customers receive from their GP, psychologist or psychiatrist.

MindStep Online: Give individuals access to an online LiCBT platform, with a mental health coach available for additional motivation or support if needed.

Combined services: Combine MindStep with other services, such as HealthierMe, to offer integrated healthcare focused on your people’s physical, social and mental wellbeing.

¹ Independently evaluated by Flinders University. Recovery rate: the percentage of clients entering the program with PHQ-9 (measure of severity of depression) and GAD-7 (measure of severity of anxiety) scores suggesting clinical anxiety and/or depression (≥9 and ≥7 respectively) and graduated from the program with scores suggesting no clinical anxiety or depression (<9 and=""><7>

² ABS National Survey of Mental Health and Wellbeing: Summary of Results, 2007 (2008), p 27

Our personalised approach to care

Individual coaching sessions

Clients have up to 7 weekly sessions with a trained mental health coach. Treatment goals are set in the first session and, at every session, clients are assessed for risk of harm, depression, anxiety and functional impairment using validated assessment tools. After completion, clients are contacted at 1, 3 and 6 months to follow up on progress.

Support where people need it

MindStep is delivered by specially trained mental health coaches and has been designed to complement the care customers receive from their GP, psychologist or psychiatrist. Alternatively, clients can use the online LiCBT platform, with access to a mental health coach for additional motivation or support if needed.

Even more care

We’ve designed personalised supplementary modules around perinatal mental health, chronic pain management and post-traumatic stress disorder.

Put mental health first for your people