Our ethos
We started out over 10 years ago – a handful of health coaches looking for ways to get people to engage with their health. We now employ over 350 health professionals but we haven’t lost that start-up mentality.
Every day we question what we do, how we do it and who we partner with. What knowledge, technologies and collaborations can we explore? How might we better integrate our services across physical, emotional, mental and social health? How can we better support hospitals and GPs? How can we reach more people to help them improve their health?
These conversations, and the work they lead to, keep us passionate, growing and a leader in health care.
Engaging, educating and empowering
Health coaching is a core part of our DNA across all the services we provide. We want to improve the health, wellbeing and quality of life of every person we care for, and we believe the best way to do this is by empowering them. We don’t tell people what to do. Instead, we ask people what’s important to them, help them identify their goals and put together a plan to reach them.
Many of our customers need support to recover from surgery or manage a chronic disease. Absolutely, we’ll help them with that. But we also recognise we need to look further than a hip replacement or heart disease. Individuals need support with every aspect of their health and wellbeing to improve their quality of life.
It’s this approach that enables us to reduce health risks and keep people out of hospital, while they live life to the full.
Meeting people where they’re at
Experience tells us that some forms of care are better delivered in a home-based environment. Because when you care for someone in their own home, rather than in hospital, they’re in their most comfortable place at a time when they need to work on their health. They feel safe and are open to support.
This is why we believe the future of health care is more accessible in-home care, and that this will lead to fewer hospital admissions, shorter hospital stays, fewer hospital re-admissions, and less cost to the healthcare system.
Our in-home care spans a range of hospital substitute treatment services, including Hospital in the Home, Rehabilitation in the Home, and MindStep, our mental healthcare program. Delivered by our nursing and allied health teams, and dedicated mental health coaches, these services are designed to help our clients improve their whole health, avoid preventable hospital re-admissions, and take pressure off the healthcare system.
Challenging tradition
Our model of care is collaborative – first and foremost with the individual we’re caring for – but also with hospitals, GPs, community organisations, business and government. These partnerships help us weave care into people’s everyday lives, making it easier for them to engage with their health.
We employ a holistic approach to the health of our clients and focus on uncovering what drives a person to better health in the long-term – because evidence shows this helps hospital avoidance.
Our health coaching and in-home health services, provided by our dedicated dieticians, nurses, diabetes educators, exercise physiologists, occupational therapists and more, are designed to empower people with the knowledge and skills to better monitor and manage their health. For people with chronic conditions, this helps prevent deterioration and unnecessary hospitalisation, breaking the cycle of hospital re-admissions. It’s all about creating new, healthier behaviours to help people get well and stay well.
Clinical approach
We’re clinicians at heart, and this means all of our health care practice is person-centred and evidence-based. Improving the health of the people we work with is our most important goal. Our programs are underpinned by the efficacy of functional health, reablement, restorative care and rehabilitation. Our services are clinically designed and evaluated and overseen by our Clinical Director and clinical governance team.
Between now and January 2021, Remedy Healthcare aims to employ 95 new team members across Australia to fill community-based roles with a telehealth component in occupations including registered nurses, physiotherapists, occupational therapists, podiatrists and care coordinators.
For more information, visit our careers page