How a new health coaching program is embracing diversity

Remedy has leveraged 10 years of expertise in the health coaching space and redesigned its coaching program to reflect the needs of a culturally diverse population.

In 2017, we won the tender to deliver an innovative free health coaching intervention program for the public health system. The existing program content was enhanced using the latest evidence-based learnings to increase levels of engagement with a diverse range of participants.

Engagement, support, and motivation are offered to help participants reach healthy lifestyle goals. The conversation between coach and participant is participant led and is designed to promote engagement and highlight the value of the service early in the journey. Participants are offered a variety of free information resources, including an information booklet and a coaching journal to help track their goals and actions. They also have access to a website where they can download tools to help monitor their progress.

The service also engages with vulnerable communities including Aboriginal and Torres Strait Islanders, who have traditionally been reluctant to with this kind of service. Where appropriate, Remedy Aboriginal Liaison Officers make the initial telephone contact to outline the benefits of the program in a way that’s easy to understand and culturally relevant. Bilingual coaches are also on board to help participants from culturally diverse backgrounds by removing language barriers and empowering them to reach achieve a healthy lifestyle. Overall, the focus of the program is on connecting with clients through guided conversation towards their goals in a culturally appropriate manner.

One of the other key contributors to the program’s success is Remedy’s track record in health coaching, and the experience of Remedy staff, who are highly trained and well-equipped to engage and deliver health behaviour change outcomes. To simplify the process, they are guided by a new, concise intervention framework, based on the ‘5 As’ – Ask, Advise, Agree, Assist and Arrange.

The publicly accessible program is currently delivered across three Australian states. It uses the extensive learnings from Remedy’s chronic disease health coaching service to build a promising new model.

It’s still early days, but we’re proud to report that the program currently has the highest number of participants receiving coaching to reach their healthy lifestyle goals since its inception. Nancy Huang, our Chief Medical Officer says, “Remedy has come a long way in the last ten years. We are delighted to have reached a point where our expertise can make a program like this possible, in a way that’s scalable and sustainable. The ultimate winner is the client and their health”.

Please call 1300 224 334 to arrange a time to catch up to discuss how Remedy Healthcare may be able to partner with you to complement your health and wellbeing initiatives.

Find out more about Remedy Healthcare’s Health Coaching Services

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Meet Kate, Team Leader of the Care Coordination Team

What’s your history working with Remedy?

I started at Remedy in 2015 working as an aged care physio, before being promoted to Team Leader at Remedy Carlton, where I oversaw the physios and occupational therapists in the day-to-day delivery of patient services. As the business grew, I took on the role of Care Coordinator for Remedy. In a nutshell, my role was to keep the lines of communication open between various stakeholders so that clients are well looked after when they come home from the hospital.

In July this year, I was promoted to Team Leader of the Care Coordination team at Remedy and I manage a team of eight Care Coordinators. I really enjoy using my experience of being ‘on the frontline’ to deliver more efficient services and improve the home care experience for our clients.

What attracted you to Remedy over other healthcare service providers?

I have a personal interest in health care and I’m passionate about innovation. When I started looking around, I realised that Remedy was leading the way in innovative healthcare solutions. I was also attracted to the diversity of roles within the organisation.

What do you like most about your job?

I enjoy the process of building trust with our clients and assisting them to make health gains.

Let’s talk about what you like to do outside of work….for instance, where would we find you at the weekend?

I love to wander between parks, cafes, and bars. There’s so much to see and do in Melbourne and never as much time as I would like.

What’s your favourite sports team?

The AFL team Brisbane Lions, as I’m originally from Queensland. I moved to Melbourne four and a half years ago from Perth, where I studied my Masters in Physiotherapy. I’m currently studying a Masters in Public Health.

What are you reading at the moment?

The Bodysurfers by Robert Drewe.

What three words best describe you?

Energetic, organised, busy.

What’s one thing your work colleagues don’t know about you?

I didn’t like chocolate as a child. I have made up for lost time as an adult!

Please call 1300 224 334 to arrange a time to catch up to discuss how Remedy Healthcare may be able to partner with you to complement your health and wellbeing initiatives.

Find out more about Remedy Healthcare’s Home Healthcare Services

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Pasta and pilates in Carlton

Carlton in Melbourne is known for its authentic Italian food and delicious coffee is always on the menu (hello Brunetti!). But you may not know that among the many restaurants and cafes, Remedy Healthcare Carlton offers its own full-service menu – of rehabilitation services.

Remedy Healthcare Carlton is the only rehabilitation centre in Carlton to offer a comprehensive suite of allied health services under one roof, including:

All of these services are delivered in beautiful custom-designed spaces, with the very latest facilities and equipment, including a well-equipped light-filled gym and purpose-built hydrotherapy pool heated to 34C.

Flexibility is key, so programs can be tailored specifically to the needs of groups or individuals – and of course to the organisation funding them. And as always, our programs are based on the latest best practice medical evidence, with a focus on achieving the desired clinical outcomes.

All of the services are delivered by our team of experienced providers, including highly qualified and experienced physiotherapists and hydrotherapists, led by Marion Adeney-Steel.

Every team member shares the same philosophy – to help people truly thrive by optimising their physical functioning, regardless of their age or level of ability. To facilitate this, the focus is on building relationships with clients, so they feel nurtured and supported. No two people are alike, so each client receives the optimum care for their needs, with the emphasis on their overall wellness journey.

And once the treatment is over – if dietary requirements allow – it’s not far to go for some delicious Italian comfort food.

To refer a patient or to find out more email, rathdowneplace@remedyhealthcare.com.au or visit remedyhealthcare.com.au/carlton.

Do you have members or patients who may benefit from our dedicated physiotherapy and rehabilitation services?
Please call 03 9240 7000 to arrange a time to catch up to discuss how Remedy Healthcare may be able to partner with you to complement your health and wellbeing initiatives.

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How to recover from depression one step at a time

Overcoming depression is rarely easy, but it is possible. The good news is, one-on-one low intensity cognitive behavioural therapy (CBT) with an experienced professional can measurably improve mental wellbeing.

Based on information and statistics gathered by Remedy Healthcare, it seems the key to sustainable change for people with depression and anxiety is creating a structured behavioural plan that turns small, achievable steps into long term achievements. Seeing the whole person is also important, and this means addressing their mental and physical health with an integrated approach.

Remedy Healthcare’s MindStep® health coaching program is an evidence-based mental health program in Australia that helps fill a gap between acute hospital and community-based mental health programs. The program is a telephone-based, low intensity CBT program that supports people who have recently been admitted to hospital for depression and anxiety. MindStep® has consistently been shown to help people gain practical skills that can be used to manage and reduce their symptoms. Practising these skills can also reduce the likelihood of them being re-admitted to hospital in the future.

For one man, who we’ll call John*, the program was a game changer. When he entered the program, John was in his seventies and suffered from depression and low self-esteem. Just a few months later, after completing the program, he was feeling far more optimistic and had gradually increased his overall mood and activity levels. Like many others in the MindStep® program, he was able to find his way back to the highly functioning lifestyle he had enjoyed before. Part of this involved setting a plan for ongoing maintenance of the skills learned to prevent a relapse.

There are many more cases like John’s and the results speak for themselves. After-program reports and patient feedback are overwhelmingly positive. Around 70% of all graduates show a measurable improvement in their mental health or recover completely.

For private health insurers, claims costs may be reduced along with days spent in hospital.

Additionally, the benefits of MindStep® are being recognised by other corporate insurers as a way to support customers with mental health claims. For example, ANZ Wealth has launched MindStep® for its OneCare Income Protection customers. Customers who have made income protection claims relating to depression or anxiety have access to the program, which is part of a broader initiative to support customer health and wellbeing.

Please call 1300 224 334 to arrange a time to catch up to discuss how Remedy Healthcare may be able to partner with you to compliment your health and wellbeing initiatives.

*Name has been changed to protect the patient’s privacy.

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